Outreach Team

During the year: 

469  People were identified as being new to rough sleeping in central London
83     Individuals were found accommodation

20     clients were reconnected to support and accommodation in their home areas away from Central London

1. Continue to develop new ways of working and different approaches to work with the most entrenched rough sleepers to ensure more positive outcomes for these clients.
2. Continue to develop opportunities and structured support and training for volunteers within Streetlink and to look at ways to incorporate client volunteers in our work.
3. Increase the use of staff from other teams, such as Day Services and Residential Services in order to ensure that all shifts are covered and there is a smooth transition for clients who will be seeing a familiar face.

Outreach team:

Regardless of the weather, every day of the year either late at night or early in the morning, members of our streetlink team go out in pairs to encourage homeless people to come into the Day Centre. Those who are able to make and keep appointments are referred to the assessment and advice team, but there are a number of long-term rough sleepers who are reluctant to use the Day Centre, and others whose chaotic lifestyles or mental health prevent them from using support services effectively. The team constantly looks for innovative ways to engage with these people, including holding sessions in the Day Centre at quieter periods outside normal opening hours.