Hospitality
Primary function: to ensure the centre is a safe and welcoming environment for clients and to provide initial contact for clients.
Facilities include:
- Food twice a day
- Clothing
- Laundry
- Showers
- Group sessions
The
Hospitality team is responsible for ensuring the centre is a safe and
welcoming environment for clients, volunteers and staff. It provides
the initial contact for clients who come into the Day Centre and tries
to establish what individuals need.
The team
consists of a project manager and eight project workers, together with
the head chef and three chefs providing catering in the Day Centre and
Passage House, a laundry/clothing store worker and a volunteer
supervisor.
Most clients who use the Day Centre
have a meal, whether that be breakfast or lunch. The Catering team
continues to provide nutritious food, with fresh vegetables and fruit.
Clients are expected to pay a small charge for the food in the centre,
although some free food is available for those in a crisis.
A
female member of staff is available whenever possible to help any
female clients who are looking for support. The Hospitality team works
closely with clients to assess their behavior in the centre, as well as
providing practical and emotional support, before they are referred to
the Assessment and Advice team.
Last
year we undertook a comprehensive user consultation exercise
facilitated by Groundswell. Based on the results, we are planning to
develop more effective ways of communicating and consulting with
clients using the Day Centre.